Returns & Exchange

At Generated, we take great pride in crafting unique, custom-made products designed specifically to meet your preferences and individual needs. Every item is carefully created on demand, ensuring that it is truly one of a kind and tailored just for you. As part of our commitment to providing excellent service and transparency, we’ve detailed our return and exchange policy below. This policy is designed to help you understand what to expect when shopping with us and to address any concerns you may have. We encourage you to review the information carefully before making a purchase, and our team is always here to assist you with any questions!

Damaged or Defective Items

If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact us within 14 days of receiving your order. We may request photos of the damage or defect to assess the issue and provide a replacement at no additional cost.

Non-Returnable Items

Since our products are made-to-order and designed specifically for each customer, we are unable to accept returns or exchanges for items that do not meet personal preferences (e.g., dislike of color, design, or size). Each item is crafted with your unique specifications in mind, making it non-returnable.

Timeframe for Claims

To ensure prompt resolution, all claims for damaged or defective items must be submitted within 14 days of receiving your order. Unfortunately, we cannot process claims submitted after this period.

How to Initiate a Claim

To request a replacement or report an issue, please follow these steps:

  1. Email us at info@generated.com with your order number and a description of the issue.
  2. Attach clear photos of the product and the issue (e.g., damage or printing error).
  3. Our team will review your request and respond within 3 business days.

No Returns for Buyer Errors

Please note that we cannot accept responsibility for errors in your order details, such as incorrect sizes, designs, or shipping addresses. We encourage double-checking all details before placing your order to avoid disappointment.

Shipping Costs

We cover the shipping cost for replacements of defective or damaged items. However, shipping costs for any other concerns are the responsibility of the customer.

Final Sale or Seasonal Items

All sales on discounted or seasonal items are final and not eligible for returns or exchanges.

Contact Information

If you have questions about our return and exchange policy, please contact us at info@generated.com. We’re here to help and ensure you have a great shopping experience with us!

Sustainability Commitment

Our print-on-demand model helps reduce waste by producing items only when ordered. This means we can’t accept returns for non-defective items, but it’s a step toward a more sustainable future. Thank you for supporting our eco-conscious practices!