Returns & Exchange

At Generated, we take great pride in crafting unique, custom-made products designed specifically to meet your preferences and individual needs. Every item is carefully created on demand, ensuring that it is truly one of a kind and tailored just for you. As part of our commitment to providing excellent service and transparency, we’ve detailed our return and exchange policy below. This policy is designed to help you understand what to expect when shopping with us and to address any concerns you may have. We encourage you to review the information carefully before making a purchase, and our team is always here to assist you with any questions!

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 14 days of receipt. We may request photos to assess the issue and provide a free replacement.

Non-Returnable Items

Since our products are made-to-order, we cannot accept returns for items that don't meet personal preferences (e.g., color, design, or size). Each item is crafted to your specifications and is non-returnable.

Timeframe for Claims

Claims for damaged or defective items must be submitted within 14 days of receipt. We cannot process claims after this period.

How to Initiate a Claim

To request a replacement or report an issue:

  1. Email info@generated-tshirt.com with your order number and issue description.
  2. Attach clear photos of the product and issue (e.g., damage or printing error).
  3. We'll review and respond within 3 business days.

No Returns for Buyer Errors

We cannot accept responsibility for errors in your order details like incorrect size, design, or shipping address. Double-check all details before ordering.

Shipping Costs

We cover shipping costs for replacements of defective or damaged items. For other concerns, shipping costs are your responsibility.

Final Sale or Seasonal Items

All sales on discounted or seasonal items are final and not eligible for returns or exchanges.

Contact Information

If you have questions about our return and exchange policy, please contact us at info@generated-tshirt.com. We’re here to help and ensure you have a great shopping experience with us!

Sustainability Commitment

Our print-on-demand model helps reduce waste by producing items only when ordered. This means we can’t accept returns for non-defective items, but it’s a step toward a more sustainable future. Thank you for supporting our eco-conscious practices!